I received an email from the owner of Halstead back in August, it has been three years since any contact whatsoever. This individual stated that the blog contains several inaccurate statements and would like to resolve the situation without "escalating".
Also a phone call was received by my wife just this morning from a "representative" of Halstead. He was inquiring about our situation and would like to know what could be done to rectify.
This is all very comical and interesting at the same time. Why would we still be utilizing a useless piece of furniture built to inexact standards? I have moved on and am quite happy with a real Halstead Mattress custom made by Dean Halstead @ Calgary Matrress Makers. Clearly Halstead Mattress Maker dislikes this blogs page rankings when searching. Which is really surprising considering the many negative reviews this company receives. To that point, be very skeptical of the inexplicably positive rated ones when researching, they are all obvious and blatantly contrived.
FACTS
- Received initial mattress later then promised delivery date. Charged $100.00 for delivery, with no apologies.
- Initial latex "inserts" were inconsistent in thickness throughout the length, up to 1" difference.
- Phoned Halstead to speak about the inconsistency and was told that we were lying and there was no possible way that it could happen.
-Told to bring inserts on our own accord to there store and prove to them that they were incosistent.
- Transported inserts to the Halstead store only to be told again that we were lying even though their was visual thickness differences. Halstead representative produced a tape measure to take a reading and somewhat agreed that there was a difference.
- Halstead representative said he would order new inserts and that it would be 4 weeks.
- 4 Weeks later and no Inserts
- 6 Weeks later and finally the inserts show up, we were told we have to wait an indefinite amount of time to have them delivered, or pick them up ourselves. Initial $100.00 delivery charge would not be waived.
- A few months go buy sleeping on this mattress. Mattress is extremely hot and develops "body imprints"
- Imprints in mattress get deeper, noticeable ridges and height differences throughout mattress.
- Despite rotating mattress, imprints and ridges would reappear after a few night's sleep.
- Went to Halstead store to ask about inconsistencies. Was told that there was a defect in the topper material, and that is covered under warranty. Also was told to send pictures for evaluation.
- Halstead owner contacted me to arrange a visit to the house to see the mattress in person.
- Halstead owner arrived at house to examine the mattress. Agreed there was a defect in the topper and that it would be replaced under warranty. Also agreed to replace the latex inserts because of known heat issues with a different insert which has coils, no charge.
- Delivered topper to Halstead to exchange for warranty, was told due to some sweat stains on topper that warranty will not cover it. This is after a Halstead representative told us not to use a mattres protector for heat issues.
- Halstead owner withdrew all promises and emailed a quote for purchasing a new topper and new inserts at a so called 50% discount.
- No further communication has been initiated by Halstead as of October 12, 2010.
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